Facing the passengers
Leading in service
The PT division allocates considerable resources for this purpose, including:
- Operating a customer service center which is available during operating hours.
- Employing service agents and stewards at central stations.
- Operating a clandestine passengers network to ensure the bus service directives are followed.
- Passenger feedback system.
And more…
These, coupled with compliance with the Ministry of Transport targets regarding bus travel, produced a 40% decline in public complaints, as of 2018.
Facts and figures:
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23,000 daily rides
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265 million passengers a year
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900 lines
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2,000 city buses
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1,000 intercity buses
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400 long buses in the Tel Aviv and Jerusalem metropolitan areas
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60 electric buses
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40 minibuses
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4,500 professional drivers
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5,300 employees