Over the Phone
Call our
Customer Service Center and book in advance. Advance tickets are available up to 14 days ahead of travel. All you need to do is decide when you want to travel, and book your tickets as soon as you can. Book in advance and reserve a seat!
Opening Days
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Opening Hours
Information about routes and schedule
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Sunday - Friday
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From 04:00 AM till 02:00
(2 hours after midnight)
Be advised that during the night between Sunday 2.2 and Monday 2.3 our service center will be closed at 01:00 due to system upgrade.
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| Friday/Jewish holiday evening |
From 04:00 AM - 15:30
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Saturday/Jewish holiday
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60 minutes upon the conclusion of Sabbath / holiday till 01:00 (1 hour after midnight
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Customer Service Center. Dial *2800 or +972-3-6948888 Fax: +972-3-9141988 SMS service for hearing impaired: +972-528944887
Through the Website in Hebrew
Order Ticket Online
NB: passengers who have ordered tickets in advance through the website or Customer Service Center will get e-ticket. The e-ticket should be presented upon boarding. Please ensure that you arrive at the station at least 20 minutes before your departure time.
Please note: All types of discounted tickets are available for eligible travelers only; those passengers are required to present their Rav-Kav card with a relevant profile before bordering. Passenger who cannot present to the driver his/her personal Rav-Kav with a relevant profile should buy a normal ticket.
Refunds, Amendments and Cancellations
Advance tickets may be eligible for a refund. If you decide not to use the ticket to make all or part of your intended trip, then you can
apply for a refund. Please note that you can cancel your reservation free of charge up to 2 hours before departure time.
Once you've changed your travel plans, but you've made a booking, the options available for cancelling or changing tickets depend on the way you've bought the tickets:
- If you've booked tickets through Customer Service Center or website, you can change/cancel your order up to 2 hours before departure time through the website. Click to change the order.Click to cancel the order
- If you've bought tickets from a cashier at bus station, you should go to the nearest bus station to make appropriate amendments