Customer Service Center *2800
Opening Days
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Opening Hours
Information about routes and schedule
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Sunday - Friday
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From 04:00 AM till 02:00
(2 hours after midnight)
Be advised that during the night between Sunday 2.2 and Monday 2.3 our service center will be closed at 01:00 due to system upgrade.
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| Friday/Jewish holiday evening |
From 04:00 AM - 15:30
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Saturday/Jewish holiday
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60 minutes upon the conclusion of Sabbath / holiday till 01:00 (1 hour after midnight
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Customer Service Center. Dial *2800 or +972-3-6948888 Fax: +972-3-9141988 SMS service for hearing impaired: +972-528944887
Public Enquiries Department
Attention! During the Holidays of Passover (March 30 - April 7, 2018) Publics Enquiries Department is closed. We're sorry for any inconvenience
| Region |
Opening Days & Hours (closed on Friday and Holiday Eves)
|
Fax No.
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Address
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Head Office
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Sun - Thu 8:00 - 15:00
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03-9142237 |
Egged Bldg, Public Enquiries, Sderot Menahem Begin 5, P.O.B 150, Beit Dagan, 5020000. There is no reception service in Egged Bldg.
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Center & South
|
Sun - Thu 8:30 - 14:30 |
03-9142237 |
Public Enquiries, Central Bus Station, 106 Levinski St, Tel Aviv
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| Jerusalem & suburb
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Sun - Thu 8:30- 15:00
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03-9142237 |
Public Enquiries, Central Bus Station, 224 Yafo St, Jerusalem
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Haifa & North
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Sun - Thu 8:00 - 14:30
|
03-9142237 |
Public Enquiries, Merkazit Hof ha-Karmel Bus Station, 1 Zore'a Me'ir St., P.O.B 15128, Haifa, 31905 |
Public Enquiries | *2800 Sun - Thu 8:00 - 13:00
Insurance Department
| Type of Claim
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Opening Days & Hours
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Phone No
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Fax No
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| Damaged Baggage |
Sun, Mon, Wed, Thu 8:30 - 15:00 |
03 - 9142491 |
03 - 9141999 |
Physical Harm
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Sun, Mon, Wed, Thu 8:30 - 15:00 |
03 - 9142475
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03 - 9141999 |
| Damaged Car |
Sun, Mon, Wed, Thu 8:30 - 15:00 |
03 - 9142479, 03 - 9142483, 03 - 9142489
|
03 - 9141999 |
Head Office | Egged Insurance, P. O. B. 150, 5 Menachem Begin Blvd, Beit Dagan, 5025002
Click to Send a Form Enquiry to Insurance Department or call 03-9142500
| Type of Claim | Opening Days & Hours | Phone No. | Fax No. |
|---|
| All
| Sun, Mon, Wed, Thu 8:30 - 15:00 |
02 - 5304905; 02 - 5304906
| 03 - 9142776
|
Jerusalem, Judea and Samaria | Egged Insurance, 224 Yafo St, 94383, Jerusalem
| Type of Claim | Opening Days & Hours | Phone No. | Fax No. |
|---|
All
| Sun, Mon, Wed, Thu 8:30 - 15:00 | 04 - 8549393 | 03 - 9141921 |
Haifa and North| Egged Insurance, 2 Ha-Hagana St, 33262 Haifa
Lost and Found
- In case of loss of an article on the bus the passenger should turn to the controller at the end stop to find out whether or not the lost article has already been passed to the end stop.
- If the lost article has been already transferred to the Lost and Found Office, or if there is no information about the article, passenger should turn to the Lost and Found office. As a rule, lost articles arrive at the Lost and Found Office one day later.
| City |
Opening Days & Hours
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Phone No.
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Location |
South & Center
|
Sun - Thu 8:30 - 15:30 |
*2800 Customer Service Center
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Tel Aviv Central Bus Station 7th floor
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Haifa& North
|
Sun - Thu 8:30 - 15:30
|
*2800 Customer Service Center |
Haifa. Merkazit Hof Ha-Karmel Bus Station
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| Jerusalem
|
Sun - Thu 8:30 - 14:30 |
*2800 Customer Service Center |
Jerusalem Central Bus Station 3rd floor
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Lost and Found Offices